Service Technical Manager - Midle East

International Permanente

Atualizada 25/10/2023

  • Fluent English
  • Availability to live in Dubai

Sobre nosso cliente

Company that operates in the production of consumables and welding equipment.


Duties & Responsibilities

* Manage the aftersales team to support all non-Filler Metals business areas.

* Stablish a network of ARCs (Authorized Repair Centers) capable to support aftersales business in key regions.

* Identify and maintain proper safety stock level of spare parts to support the business.

* Create and maintain proper price list and strategy for spare parts.

* Consolidate after sales customer demands assigning proper resources to each activity.

* Consolidate product failure to support the reports on quality system.

* Organize and repair the demo assets before and after the demonstrations.

* Carry out audit activities at customers to propose service contracts.

* Strong emphasis on learning, understanding and proactivity is mandatory for this role.

* Promote service trainings to key ARCs.

* Perform internal tests and field test of NPIs.

* Report monthly the key activities done by the Service Department.

* Key interfaces will include Product Managers, sales team, distributor sales and service teams, end users and other.

Perfil desejável

Education Requirements
* Bachelor's degree or higher in Electrical, Electronical, Mechanical or Mechatronic Engineering
discipline/backgroundTechnical Requirements
* A self-motivated, commercially focused candidate with excellent communication skills.
* Strong analytical skills and the ability to think strategically are essential
* A self-starter with strong initiative and the ability to work effectively, to demanding work and
travel schedules, with minimum guidance
* High levels of affiliation, autonomy, work ethic and drive
* Strong learning agility and accountability
* High levels of self-awareness and intelligent risk taking
* The ability to deal both strategically & tactically when necessary.Experience Requirements
* Experience in the industrial or limited to exposure in Welding and Cutting
Industry would be an advantage

Language Capabilities
* Excellent communication skills in English are required and any additional language skills would be an advantage.

O que está sendo ofertado

To be discussed in a meeting.

Priscila Monteiro
Referência da Vaga

Resumo da vaga

Engenharia & Manufatura
Industrial / Manufacturing
Tipo de contratação
Nome do consultor
Priscila Monteiro
Referência da vaga